Education Drexel University

The Nielsen Company
Boston, MA - Cherry Hill, NJ - Pittsburgh, PA - East Windsor, NJ

2001 to 2008

Position: Network Administrator

• Ensure Nielsen associates receive the highest level of customer service for their Information Technology needs. Including, but not limited to, provide desktop support, advanced support, product/platform development, and related project activities to support Nielsen associates at an individual, departmental and or office level.

• Ensure proper and secure server administration by following the Enterprise guidelines for permissions, ID's, rights, security, policies, monitoring, capacity planning and management

• Ensure current problem tracking system is being used to track tickets with accurate data entry, ongoing status and resolution information and that the response time is in accordance with the SLA guidelines.

• Participate as an active role player in configuring and managing office NT server footprint, disk space, server uptime, plus server recovery planning.

• Provide backup support to other offices as needed.

• Sharing of Best Demonstrated Practices (BDP's), documentation, free flowing information and ideas for process improvements.

• Ensure T&E reports are submitted accurately, timely and in accordance with Nielsen travel guidelines and policies.

• Designed and Implemented End User support based Website

• Ensure that expenses incurred on behalf of other departments are properly charged back to them (Procurement, FedEx, vendor billing, etc).

• Follow Asset Management Team (AMT) and Infrastructure standards and procedures

• Administer 9 servers on a 250 node LAN in a 300 server, 5000 node WAN

• Administration and Support for 4 offices consisting of 225+ people

• 100% SMS Administration for multiple remote offices

• Migrated 200+ users to Microsoft Active Directory

• Installed and supported Virtual Private Network to 200+ associates

• Server 2003 builds and upgrades for Cherry Hill, Boston, and Pittsburgh

• PC provisioning for 200+ users

• Migrated Follow Asset Management Team (AMT) and VES standards and procedures Domain Controllers to Windows Server 2003

• Meeting support for associates and clients

• On-site support for corporate conventions (Atlantic City/Las Vegas/New York)

• Travel & Expense planning and management

TD Waterhouse Securities 2 World Trade Center, NY, NY

2000 to 2001

Position: LAN Administrator

• Administer 4 servers on a 250 node LAN in a 300 server, 5000 node WAN

• Server backup administration

• Built 2 HP LH6000r File and Data Servers

• Administer users with roaming profiles, security, and data in WinNT environment

• Perform daily and monthly backups for servers using Veritas software

• Daily end user desktop support

• Document installations and procedures

Sun Oil Company, Inc Philadelphia, PA

1998 to 2000

Position: Information Systems Technician

• Administered 15 servers on a 300 node network

• Converted a Novell Netware Client environment to Windows NT environment

• Wrote logon scripts for drive & printer mappings

• Conducted a PC Census for asset management

• Handled daily help desk and end user support calls

• Participated in company wide Y2K upgrade

Fraternal Organization:

Member of the Beta Theta chapter of Sigma Pi Fraternity International